Get in Touch With Us
Have questions about personal loans or need assistance with your application? Our friendly customer service team is here to help you every step of the way.
Contact Information
Phone
(555) 847-2583
Monday through Friday: 8:00 AM to 8:00 PM CST
Saturday: 9:00 AM to 5:00 PM CST
Sunday: Closed
We typically respond to emails within one business day. For urgent matters, please call us directly during business hours.
Mailing Address
Post Lake Lending
1847 Lakeshore Drive, Suite 450
Chicago, IL 60611
United States of America
Before You Contact Us
Many common questions can be answered quickly by visiting our helpful resources. Before reaching out, you may want to check these pages to see if your question is already addressed there.
Our Frequently Asked Questions page covers the most common inquiries about our loan products, application process, rates, and terms. You will find detailed answers about eligibility requirements, how long approval takes, what documents you may need, and much more.
For information about how our lending process works from start to finish, visit our How It Works page. This explains each step from application to funding in detail, so you know exactly what to expect.
If you want to understand our rate ranges and loan terms before applying, our Rates and Terms page provides comprehensive information about APRs, loan amounts, repayment periods, and factors that affect your personalized rate.
Send Us a Message
How We Can Help You
Pre-Application Questions
Wondering if you qualify for a loan or what rates you might receive? Our team can explain our requirements in detail, walk you through the entire application process step by step, and help you understand what to expect at each stage. We can answer questions about loan amounts, terms, and how our soft credit check works without affecting your credit score in any way.
Application Assistance
If you have started an application and have questions or need help completing it successfully, we are here to assist you. Our team can clarify what information is needed at each step, explain any error messages you encounter, and help ensure your application is submitted correctly for the best possible chance of approval.
Existing Loan Support
If you already have a loan through Post Lake Lending, we can help with questions about your account, payment options, due dates, or any other concerns that arise during your loan term. We want to ensure you have a positive experience throughout the entire life of your loan from funding to final payoff.
Our Customer Service Promise
At Post Lake Lending, we believe that excellent customer service is just as important as competitive rates and terms. We are committed to treating every single person who contacts us with respect, patience, and genuine care. Financial matters can be stressful and sometimes confusing, and we understand that reaching out for help is not always easy. Our team is trained to listen carefully to your concerns, answer questions thoroughly and in plain language, and provide the guidance you need to make informed decisions.
We strive to respond to all inquiries as quickly as possible because we know your time is valuable. Phone calls are answered during our business hours by real people who care, not automated systems that route you through endless menus. Emails are typically answered within one business day, and often much sooner than that. We know that when you have a question about a loan or your finances, you want answers quickly, and we do our best to deliver prompt, helpful responses every time.
Our customer service representatives are knowledgeable about all aspects of our loan products and processes. They can explain complex financial topics in simple terms that are easy to understand and help you make informed decisions about your borrowing needs. If they do not know the answer to your question immediately, they will find someone who does rather than guessing or providing incomplete information. We would rather take a little extra time to get you the right answer than give you a quick response that turns out to be wrong.
We also value your feedback tremendously. If you have suggestions for how we can improve our service or if you have had a particularly positive or negative experience, we genuinely want to hear about it. Your input helps us continue to improve and serve our customers better over time. Do not hesitate to share your thoughts when you contact us, whether the feedback is positive or constructive criticism.
Your Privacy and Security Matter
When you contact Post Lake Lending, you can be confident that your personal information is protected. We use industry-standard security measures to protect all communications and personal data. Any information you share with us by phone, email, or through our contact form is treated with the utmost confidentiality and used only for the purpose of assisting you with your inquiry.
Our customer service representatives are trained in data security best practices and will never ask you to share sensitive information like your full Social Security number, passwords, or complete bank account numbers over email or through unsolicited phone calls. If we need to verify your identity, we will ask for partial information only and use secure methods to confirm who you are.
If you ever receive a suspicious communication claiming to be from Post Lake Lending, please contact us immediately through the phone number or email address listed on this page. We take fraud prevention seriously and want to protect both you and our reputation from anyone attempting to impersonate our company.
How to Reach Post Lake Lending Customer Support
Post Lake Lending takes pride in offering responsive, knowledgeable customer support that goes beyond what most online lending platforms provide. Our dedicated support team is trained to assist with every aspect of the borrowing experience, from answering pre-application questions to helping existing borrowers manage their loan payments and account settings. When you contact Post Lake Lending, you will connect with a real person who genuinely cares about resolving your concern efficiently and completely.
Best Ways to Contact Post Lake Lending
Post Lake Lending offers multiple contact channels to accommodate your preference and schedule. Our phone support line is staffed Monday through Friday from 8 AM to 8 PM Central Time and Saturdays from 9 AM to 5 PM Central Time. For non-urgent questions, email support is available around the clock, and Post Lake Lending typically responds to all email inquiries within one business day. Our contact form on this page is the fastest way to reach us online, as it routes your message directly to the team member best equipped to help with your specific question.
Common Questions Post Lake Lending Support Can Help With
Our customer support team at Post Lake Lending handles a wide variety of inquiries. If you need help understanding a loan offer you received, our team can walk you through every detail including the APR, monthly payment, origination fee, and total repayment amount. If you are an existing borrower, Post Lake Lending support can assist with payment questions, help you set up automatic payments, provide payoff amounts for early repayment, and guide you through any account changes you need to make throughout your loan term.
Post Lake Lending Response Times and Service Standards
Speed and reliability define the Post Lake Lending support experience, because we know that unanswered financial questions create unnecessary anxiety. Our phone team picks up within two minutes on average during business hours, and email inquiries rarely sit unanswered for more than a few hours, well under our 24-hour guarantee. If you reach out through the contact form on this page, expect an automated confirmation right away and a personalized follow-up before the close of the same business day. Post Lake Lending tracks every support interaction against strict internal benchmarks to make sure our service quality never slips below the standard our customers have come to rely on.
How to Reach Post Lake Lending Customer Support
Post Lake Lending takes pride in offering responsive, knowledgeable customer support that goes beyond what most online lending platforms provide. Our dedicated support team is trained to assist with every aspect of the borrowing experience, from answering pre-application questions to helping existing borrowers manage their loan payments and account settings. When you contact Post Lake Lending, you will connect with a real person who genuinely cares about resolving your concern efficiently and completely.
Best Ways to Contact Post Lake Lending
Post Lake Lending offers multiple contact channels to accommodate your preference and schedule. Our phone support line is staffed Monday through Friday from 8 AM to 8 PM Central Time and Saturdays from 9 AM to 5 PM Central Time. For non-urgent questions, email support is available around the clock, and Post Lake Lending typically responds to all email inquiries within one business day. Our contact form on this page is the fastest way to reach us online, as it routes your message directly to the team member best equipped to help with your specific question or concern.
Common Questions Post Lake Lending Support Can Help With
Our customer support team at Post Lake Lending handles a wide variety of inquiries every day. If you need help understanding a loan offer you received, our team can walk you through every detail including the APR, monthly payment, origination fee, and total repayment amount. If you are an existing borrower, Post Lake Lending support can assist with payment questions, help you set up automatic payments, provide payoff amounts for early repayment, and guide you through any account changes you need to make. We also frequently help prospective borrowers understand the difference between soft and hard credit inquiries.
Post Lake Lending Response Times and Service Standards
Post Lake Lending is committed to industry-leading response times because we understand that when you have a financial question, timely answers matter. Phone calls are typically answered within two minutes during regular business hours. Email inquiries receive a response within 24 hours, and most are addressed much sooner than that. Our contact form submissions are acknowledged immediately with a confirmation email and followed up with a detailed response within the same business day whenever possible. Post Lake Lending continuously monitors our support metrics to ensure we meet the high standards our customers expect.
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